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Foliotek is a third-party "Portfolio manager" product used by some CMU courses/instructors. It requires its own account. If you need to use Foliotek for any of your courses, your instructor(s) will provide you with the setup information needed to access Foliotek. These instructions show how it is accessed through the myCMU assignments area.
As a licensed service, Foliotek has their own support team. http://www.foliotek.com
Student Guide for using the Turnitin system.
Foliotek is a third-party system licensed by CMU. Foliotek has their own support team to deal with any problems related to their product. "Contact" links for customer service and support can be found at the bottom of their home page at http://www.foliotek.com
If you receive a message saying, "Sorry we could not process your request, it appears we are experiencing an issue at this time.."
Click this link to see if there is a known outage... https://turnitin.status.io/
If so, contact your instructor immediately and try again later. If not, still contact your instructor immediately and also report it to CMU HelpDesk and we'll try to assist you and/or put in a support ticket with Turnitin if necessary.