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You are here:  Student Help > Using myCMU
General Information
  1. Adding or Changing your Personal Information: watch video (CMU YouTube - no audio).
  2. How to add your Profile Photo: watch the video (CMU YouTube - no audio)
  3. Checking your courses (note that checking your current courses will give you your temporary grades for those courses)
  4. Confirm Advisor for your course
  5. Check your grades


myCMU Overview (.pdf, 7482K)

If you are new to myCMU, this document outlines the major pages and menu links etc. It makes a good general reference, in conjunction with your course syllabus.

How to add your profile photo (.pdf, 417K)

Adding a profile photo allow your instructor to get to know you and makes online courses more social like face-to-face courses.

How to do an Online Assignment (.pdf, 673K)

How to take a multiple choice, T/F, matching, fill-in-the-blank or essay type exam in myCMU

How to do an Upload Assignment (.pdf, 267K)

How to upload a file to your assignment using "Moxi Manager" file management utility.

How to use the Discussion Forums (.pdf, 2599K)

Watch YouTube video here.

How to Open a Handout from myCMU in Office 365 online (.pdf, 1312K)

Files will try to open using a designated program on your computer Hard Drive. Files do not know how to open a web-site based program like Office 365. Likewise, web-based programs like Word online will try to open/save files from it's own online storage area (OneDrive). If you do not have a licensed copy of Microsoft Office installed on your Hard Drive, you will need to copy files from myCMU to OneDrive so that the online version of Office can open it. Since you cannot save directly from one webpage to another, you must use the local computer hard drive as a "go-between". e.g. save the file from myCMU to the HD then upload it from the HD to OneDrive, and vice versa. (This is also true for other online services you may use like Google Docs, Dropbox, or Open365)

How to Create and download a file in Office 365 (.pdf, 905K)

How to use Office 365 online to create a Word, Excel, PowerPoint document, and save it to your local Hard Drive or Flash Drive etc. where it can be opened offline or uploaded into a myCMU assignment.

Convert a Google Doc to Microsoft Office (.rtf, 1K)

If you use Google Docs instead of Microsoft Office you will need to convert your files for CMU instructors to open them. This is easily done from the Google Docs File menu...

Uploading Files from an iPad (.jpg, 269K)

There is a known "bug" in Moxie Manager file uploader when working with iPads.  The full [Upload] button doesn't work as usual. You must touch at just exactly the top right edge/corner for the selection menu to open.  It is easier to do with the Apple Pencil. This photo shows where to click. When the menu opens, choose "Browse" to access your file from OneDrive etc.

Using LockBrowser on iPads (.pdf, 2462K)

Some exams require the additional security of a "locked browser" which prevents other apps from running while the exam is in progress. If your instructor has the exam configured to use the locked browser, these are the steps you will encounter when using the iPad.  If using a Mac or PC desktop/laptop follow the onscreen instructions on the exam page. (in yellow box)

Firefox settings (.pdf, 1293K)
Safari settings (.pdf, 1255K)
Internet Explorer settings (.pdf, 2870K)
Seeing what browser Plug-ins you have (.pdf, 768K)
Forum (or other submissions) Timeout and lose the work (.pdf, 155K)

If you submit a post/reply in forums or comments and they fail, losing the data and making you log in again, you have likely experienced a security "timeout" on the web server. Use these suggestions to prevent this.

How to Disable or Enable the Flash Browser Plugin (.pdf, 917K)

If you have Flash enabled, myCMU will try to use it. If it is expired or outdated it will fail until it is upgraded. myCMU will work with Flash disabled. Follow these steps to disable it if you want to wait to upgrade. Document has steps for Firefox, IE and Safari. Chrome browser is not recommended for myCMU, it is too problematic.

Moxie Manager Upload Button missing (.png, 208K)

If the Moxie Manager "Local Machine" file selection button doesn't appear or appears in the wrong location and is non-functional, read this for the cause and solution.

Clearing Temp/Cache and configuring Browser settings (.pdf, 2610K)

If your browser is "timing out", kicking you off, disconnecting, giving errors on page changes or submissions etc. there are probably old or corrupted settings or cache files in your browser. Use these steps to clear old temp files and optimize settings.

How to Enable Flash Plugin on Browsers (.pdf, 828K)

Most browsers now have Adobe Flash disabled for security purposes. You must specifically "allow" it to watch Flash-based internet videos.

Watching Videos that Require Flash (.pdf, 45K)

Most browsers no longer install or activate the Adobe Flash plugin. If you need to install/activate it here are the links to the browser, plugin and instructions.

Adobe Acrobat Reader is required to view and print PDF files.
Tech Requirements for Taking Online Cousres

Make sure your systems meet or exceed these specs before signing up for an online course.

Verify Browser settings

This site will tell you what browser you are using and how your browser is configured... e.g. Javascript on/off, 'cookie' settings,  Flash player active, pop-up windows allowed etc. If these features are disabled myCMU or "third-party" sites like textbook websites, TurnItIn , YouTube etc may not work correctly.

How to check JAVA version

myCMU doesn't require JAVA, but some third-party textbook sites etc. may.  If so, you can use this link to see what version (if any) you have installed.

Flash Plugin on Win 8-10 and Internet Explorer

Troubleshooting Flash issues on Internet Explorer and Windows 8 or 10.

Installing/Updating Flash Plugin on Various Browsers

 If your myCMU [Upload] button(s) are missing or not working Your Adobe FLASH browser plugin is probably expired. Go to this website for instructions on how to update it.

How to work with ZIP archives in Windows

Files uploaded or downloaded from myCMU may be in .zip archive format. Zip archives may contain just one or multiple files that have been combined into a single .zip file to download. To access the file(s), download and save the .zip file, then right-click on it and choose "Extract". A how-to movie and additional information can be found in the link above.

How to work with ZIP archives in Mac OS X
Verify Java version installed on your browser

myCMU rarely requires Java, but some third-party textbook sites etc. may.  If you get a message saying that a website requires java, you can use this link to see if you have it installed, and if so, what version.

Using Office 365 in the cloud

Instructions for using Office 365 in the cloud. Requires an "Eagle" account. Does not work with myCMU login accounts.

Troubleshooting McGraw-Hill CONNECT

Some CMU courses are using textbooks that use the McGraw-Hill "Connect" website.  This link takes you to their troubleshooting page that tests your browser for their site requirements.

Adobe Acrobat Reader is required to view and print PDF files.