Instructions
Title Description File type

Adding a profile photo allow your instructor to get to know you and makes online courses more social like face-to-face courses.

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A valid email address is essential for taking myCMU courses. It is your primary way of being contacted by your instructor. Please make sure that it is a working address that you check frequently.

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Short document with screenshots of new menu locations for mobile device and low resolution screens.

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If you are new to myCMU, this document outlines the major pages and menu links etc. It makes a good general reference, in conjunction with your course syllabus.

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How to upload a file to your assignment using "Moxi Manager" file management utility.

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Watch YouTube video here.

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Files will try to open using a designated program on your computer Hard Drive. Files do not know how to open a web-site based program like Office 365. Likewise, web-based programs like Word online will try to open/save files from it's own online storage area (OneDrive). If you do not have a licensed copy of Microsoft Office installed on your Hard Drive, you will need to copy files from myCMU to OneDrive so that the online version of Office can open it. Since you cannot save directly from one webpage to another, you must use the local computer hard drive as a "go-between". e.g. save the file from myCMU to the HD then upload it from the HD to OneDrive, and vice versa. (This is also true for other online services you may use like Google Docs, Dropbox, or Open365)

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How to use Office 365 online to create a Word, Excel, PowerPoint document, and save it to your local Hard Drive or Flash Drive etc. where it can be opened offline or uploaded into a myCMU assignment.

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If you use Google Docs instead of Microsoft Office you will need to convert your files for CMU instructors to open them. This is easily done from the Google Docs File menu...

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This requires that you already have the OneDrive app installed and logged in, and added to the Apple Files app.

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Some exams require the additional security of a "locked browser" which prevents other apps from running while the exam is in progress. If your instructor has the exam configured to use the locked browser, these are the steps you will encounter when using the iPad.  If using a Mac or PC desktop/laptop follow the onscreen instructions on the exam page. (in yellow box)

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If you have a Panopto video assignment you must first enter it with the webpage interface to set your user permissions. After that you can use the webpage or the Panopto iPad app.

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On Fayette campus, if you need to print from your laptop hooked to wireless, follow these steps.

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Follow these steps to "subscribe" to areas in myCMU to receive an email when a someone posts to the Forums, or subscribe to the Announcement Blog to receive class updates posted by the teacher etc.

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Troubleshooting
Title Description File type

If you are using Safari browser and have missing icons, buttons or toolbars, follow the instructions in this guide.

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If you try to upload a file into your assignment / Moxie File Manager and receive the error "File Path Too Long" check the items in this document.

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If your browser is not loading page content, "timing out", kicking you off, disconnecting, giving errors on page changes or submissions etc. there are probably old or corrupted cookie settings or cache files in your browser. Use these steps to clear old temp files and optimize settings.

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If your browser is not loading page content, "timing out", kicking you off, disconnecting, giving errors on page changes or submissions etc. there are probably old or corrupted cookie settings or cache files in your browser. Use these steps to clear old temp files and optimize settings.

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If your browser is not loading page content, "timing out", kicking you off, disconnecting, giving errors on page changes or submissions etc. there are probably old or corrupted cookie settings or cache files in your browser. Use these steps to clear old temp files and optimize settings.

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If your browser is not loading page content, "timing out", kicking you off, disconnecting, giving errors on page changes or submissions etc. there are probably old or corrupted cookie settings or cache files in your browser. Use these steps to clear old temp files and optimize settings.

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If you submit a post/reply in forums or comments and they fail, losing the data and making you log in again, you have likely experienced a security "timeout" on the web server. Use these suggestions to prevent this.

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If you have Flash enabled, myCMU will try to use it. If it is expired or outdated it will fail until it is upgraded. myCMU will work with Flash disabled. Follow these steps to disable it if you want to wait to upgrade. Document has steps for Firefox, IE and Safari. Chrome browser is not recommended for myCMU, it is too problematic.

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If the Moxie Manager "Local Machine" file selection button doesn't appear or appears in the wrong location and is non-functional, read this for the cause and solution.

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Most browsers now have Adobe Flash disabled for security purposes. You must specifically "allow" it to watch Flash-based internet videos.

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Most browsers no longer install or activate the Adobe Flash plugin. If you need to install/activate it here are the links to the browser, plugin and instructions.

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If you receive an ICS yellow error screen when clicking Assignments, follow these instructions.

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If you get a "permission denied" error, or posts fail in myCMU, make sure these settings are configured and you clear your "temp files".

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Troubleshooting
Title Description

Make sure your systems meet or exceed these specs before signing up for an online course.

This site will tell you what browser you are using and how your browser is configured... e.g. Javascript on/off, 'cookie' settings,  Flash player active, pop-up windows allowed etc. If these features are disabled myCMU or "third-party" sites like textbook websites, TurnItIn , YouTube etc may not work correctly.

myCMU doesn't require JAVA, but some third-party textbook sites etc. may.  If so, you can use this link to see what version (if any) you have installed.

Troubleshooting Flash issues on Internet Explorer and Windows 8 or 10.

 If your myCMU [Upload] button(s) are missing or not working Your Adobe FLASH browser plugin is probably expired. Go to this website for instructions on how to update it.

Files uploaded or downloaded from myCMU may be in .zip archive format. Zip archives may contain just one or multiple files that have been combined into a single .zip file to download. To access the file(s), download and save the .zip file, then right-click on it and choose "Extract". A how-to movie and additional information can be found in the link above.

Instructions for using Office 365 in the cloud. Requires an "Eagle" account. Does not work with myCMU login accounts.

Some CMU courses are using textbooks that use the McGraw-Hill "Connect" website.  This link takes you to their troubleshooting page that tests your browser for their site requirements.

Fayette campus only. Installers for the "Mobile Print Client" to allow laptops etc. to print to public printers in the library and dorms etc.