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You are here:  Student Help > Using myCMU
General Information
  1. Adding or Changing your Personal Information: watch video (CMU YouTube - no audio).
  2. How to add your Profile Photo: watch the video (CMU YouTube - no audio)
  3. Checking your courses (note that checking your current courses will give you your temporary grades for those courses)
  4. Confirm Advisor for your course
  5. Check your grades
 
 

 

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Short document with screenshots of new menu locations for mobile device and low resolution screens.

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If you get an error trying to paste copied text into a text editor window, try this workaround. It is a known bug that the programmers are currently working on a fix for.

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If you are new to myCMU, this document outlines the major pages and menu links etc. It makes a good general reference, in conjunction with your course syllabus.

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Adding a profile photo allow your instructor to get to know you and makes online courses more social like face-to-face courses.

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How to upload a file to your assignment using "Moxi Manager" file management utility.

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Watch YouTube video here.

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Files will try to open using a designated program on your computer Hard Drive. Files do not know how to open a web-site based program like Office 365. Likewise, web-based programs like Word online will try to open/save files from it's own online storage area (OneDrive). If you do not have a licensed copy of Microsoft Office installed on your Hard Drive, you will need to copy files from myCMU to OneDrive so that the online version of Office can open it. Since you cannot save directly from one webpage to another, you must use the local computer hard drive as a "go-between". e.g. save the file from myCMU to the HD then upload it from the HD to OneDrive, and vice versa. (This is also true for other online services you may use like Google Docs, Dropbox, or Open365)

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How to use Office 365 online to create a Word, Excel, PowerPoint document, and save it to your local Hard Drive or Flash Drive etc. where it can be opened offline or uploaded into a myCMU assignment.

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If you use Google Docs instead of Microsoft Office you will need to convert your files for CMU instructors to open them. This is easily done from the Google Docs File menu...

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This requires that you already have the OneDrive app installed and logged in, and added to the Apple Files app.

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Some exams require the additional security of a "locked browser" which prevents other apps from running while the exam is in progress. If your instructor has the exam configured to use the locked browser, these are the steps you will encounter when using the iPad.  If using a Mac or PC desktop/laptop follow the onscreen instructions on the exam page. (in yellow box)

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Troubleshooting Toggle Troubleshooting
Title Description File type
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If you submit a post/reply in forums or comments and they fail, losing the data and making you log in again, you have likely experienced a security "timeout" on the web server. Use these suggestions to prevent this.

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If you have Flash enabled, myCMU will try to use it. If it is expired or outdated it will fail until it is upgraded. myCMU will work with Flash disabled. Follow these steps to disable it if you want to wait to upgrade. Document has steps for Firefox, IE and Safari. Chrome browser is not recommended for myCMU, it is too problematic.

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If the Moxie Manager "Local Machine" file selection button doesn't appear or appears in the wrong location and is non-functional, read this for the cause and solution.

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If your browser is "timing out", kicking you off, disconnecting, giving errors on page changes or submissions etc. there are probably old or corrupted settings or cache files in your browser. Use these steps to clear old temp files and optimize settings.

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Most browsers now have Adobe Flash disabled for security purposes. You must specifically "allow" it to watch Flash-based internet videos.

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Most browsers no longer install or activate the Adobe Flash plugin. If you need to install/activate it here are the links to the browser, plugin and instructions.

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If you try to upload a file into your assignment / Moxie File Manager and receive the error "File Path Too Long" check the items in this document.

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Troubleshooting Toggle Troubleshooting
Title Description

Make sure your systems meet or exceed these specs before signing up for an online course.

This site will tell you what browser you are using and how your browser is configured... e.g. Javascript on/off, 'cookie' settings,  Flash player active, pop-up windows allowed etc. If these features are disabled myCMU or "third-party" sites like textbook websites, TurnItIn , YouTube etc may not work correctly.

myCMU doesn't require JAVA, but some third-party textbook sites etc. may.  If so, you can use this link to see what version (if any) you have installed.

Troubleshooting Flash issues on Internet Explorer and Windows 8 or 10.

 If your myCMU [Upload] button(s) are missing or not working Your Adobe FLASH browser plugin is probably expired. Go to this website for instructions on how to update it.

Files uploaded or downloaded from myCMU may be in .zip archive format. Zip archives may contain just one or multiple files that have been combined into a single .zip file to download. To access the file(s), download and save the .zip file, then right-click on it and choose "Extract". A how-to movie and additional information can be found in the link above.

Instructions for using Office 365 in the cloud. Requires an "Eagle" account. Does not work with myCMU login accounts.

Some CMU courses are using textbooks that use the McGraw-Hill "Connect" website.  This link takes you to their troubleshooting page that tests your browser for their site requirements.